Queries on Pre-booking- For any queries , kindly mail us on firstname.lastname@example.org and the team will make sure that your issues are resolved.
Confirmation- Once pre-booked, Hermit team will get back to you within 24 hours with technical aspects to confirm the order.
In the package/parcel- We would have loved to keep it a surprise!
- A luggage tag with embossed personalised initials ( free for all pre-book orders )
- A protective cloth bag, making sure your bag is intact for years.
- A care kit comprising of a leather care polish, a soft cloth and a smooth bristled brush.
- A guarantee card with your unique customer id.
PAYMENT & DELIVERY
Transparent timelines- The products will be manufactured within 45-50 days from the day of confirmation. Once developed, exact shipment arrival timings, depending on the country of delivery, will be provided.
To get you better acquainted with your bag, we will do our best to keep you updated at every stage of product development and shipment.
For our pre-book orders, we are offering a free personalisation of the initials on the luggage tags. Once pre-booked, we will get in touch with you regarding the same.